Privacy Policy
At Better Balance Wellness, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our professional obligations as healthcare providers.
This Privacy Policy explains how we collect, use, store and disclose your personal information.
Who We Are
Better Balance Wellness provides a range of health and wellbeing services, including chiropractic care, naturopathy, massage therapy, kinesiology and other complementary health services.
To provide these services safely and effectively, we collect and manage personal and health information about our patients and clients.
What Information We Collect
- Name
- Date of birth
- Address
- Telephone number
- Email address
- Emergency contact details
- Medicare and health fund information (where applicable)
- Medical history
- Current health concerns
- Medications and supplements
- Treatment notes and clinical records
- Information provided by other healthcare practitioners with your consent
How We Collect Information
We collect personal information directly from you when you:
- Complete patient forms
- Make an appointment
- Attend a consultation
- Contact us by phone, email or through our website
- Use our online booking services
Why We Collect Your Information
We collect, hold and use your information to:
- Provide healthcare services and treatment
- Maintain accurate clinical records
- Communicate with you regarding appointments and care
- Process payments and issue invoices
- Comply with legal and regulatory requirements
- Improve our services and patient experience
Practice Management and Online Bookings
- Schedule and manage appointments
- Send appointment reminders and confirmations
- Maintain clinical records
- Process invoices and receipts
- Communicate important information regarding your care
Disclosure of Information
- You have provided consent
- It is necessary for your treatment and care
- It is required or authorised by law
- It is necessary to protect your health, safety or welfare
- Other healthcare practitioners involved in your care
- Health funds or insurers where relevant
- Professional advisers assisting our practice
- Government authorities where required by law
Website and Online Services
Our website may collect limited information such as IP addresses, browser type and pages visited to help improve website performance and user experience.
If you submit information through our website contact forms, online booking systems or email, that information may be stored securely and used to respond to your enquiry or provide services to you.
Our website may use cookies and analytics tools to help us understand website usage and improve functionality.
You can disable cookies through your browser settings, although some website features may not function correctly.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in:
- Secure electronic systems
- Cliniko practice management software
- Secure cloud-based storage services
- Locked physical files where required
Access to personal information is restricted to authorised personnel who require access to perform their duties.
Overseas Disclosure
Some technology service providers we use may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is protected in accordance with Australian privacy requirements.
Access and Correction
You may request access to your personal information at any time.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
Requests for access or correction should be directed to our practice.
Complaints
If you have concerns about how your personal information has been handled, please contact us in writing.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.
The current version will always be available on our website.
Contact Us
Better Balance Wellness
Phone: 02 9363 0080
Email: info@betterbalance.au
Address: Suite 2.01, Level 2
376 New South Head Rd
Double Bay, NSW 2028, Australia
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.